Bent prongs can occur for a number of reasons, whether its because you’ve accidently dropped a heavy object on your ring, the prongs have been caught by cloth, you closed the door on your ring or it was slammed against an object. In these situations, you run the risk of one prong or several prongs being misshapen, pulled off of the diamond or broken off entirely. After you’ve identified the damage or you suspect damage, you should bring your ring to Sterling Jewelers to get it properly assessed and fixed.
Missing Side Stones
If any of your side gemstones are missing, it is critical to bring your jewelry in to us to asses why it happened and the cost to replace it.
Bent Bottom Shank
Picking up heavy weights (with most of the weight resting on the bottom of the ring,) hitting something too hard, or any strenuous work could ultimately result in bending the bottom half of your ring. In the event of this happening, bring it to us to assess the problem.
Ring Stuck On Your Finger
In the event that your ring simply will not come off, it is best to see us, we can help. We will be able to remove it using a ring cutter designed specifically for this purpose. After this process, it is still possible to repair the ring. We will advise you of the cost associated with fixing the ring and making it the proper size so you can wear it again.
Loose Side Stones
If you find that any of your side stones are loose, we can assess the problem and secure your gemstones so you can resume wearing your ring.
In-Store Jewelry Maintenance
In an effort to fix any problems that may have been previously overlooked, it is important to bring your jewelry in four times per year for inspection. Not only can this potentially save you time and money - it will also catch any gemstones that may be loose before they have fallen out.
Antique Jewelry Restoration
Heirloom, vintage and antique jewelry requires a special skill set when being handled for repairs. Sometimes a simple repair is not enough to make your antique jewelry suitable for regular use. Our goldsmith has over 3 decades of experience repairing and restoring jewelry. His keen eye for detail can help to diagnose potential issues and perform necessary repairs in order restore your jewelry and give it many more years of use.