Customer Service
As soon as you place your order using our easy-to-navigate system, we immediately begin processing it. Because it is immediate, canceling your order is not an option. Most orders are processed and leave our facility in as little as two business days. If for some reason you change your mind after placing an order, we welcome you to take advantage of our 15-day return policy, detailed below.
We use the US Postal Service, UPS, and FedEx to deliver your purchase in a timely manner. We only ship to the United States including Alaska and Hawaii. We use the US Postal Service Express Mail for the most secure method of shipping. Upon pick up you will be required to sign for your shipment. We prefer that it be delivered to your home or place of employment when you are there. If not, the Postmaster will put a notice in you box requiring you to pick it up at the Post Office. It is always best to call us and discuss your shipping method in advance.
When your order is shipped from our facility, you will receive an email with the tracking information. All packages are fully insured at no additional charge to you and may at the discretion of UPS require a signature upon delivery.
( Processing time usually two business days )
| SHIPPING OPTION | CHARGE |
| In-Store Pickup | Free |
| UPS Ground (under $500) | $10 |
| UPS Ground (over $500) | $15 |
| USPS Express Mail | $25 |
Cancellations & Returns
We want you to be perfectly satisfied with your purchase. If you are not satisfied for any reason, our online return policy allows you to return the product, unworn, within 15 days through the mail for a refund or replacement. This policy differs from our in-store purchase return policy which states that a full refund will be given within 7 days if the item is unworn. Unworn items can be exchanged or a store credit may be granted within 30 days of purchase.
Returns are easy.
- You must print and complete a Merchandise Return form. To do so, you will need the original order number. Go to Account Administration > View Order History. Find your order by order date or order number and select it. Then select "Print Return Label". You can click here to go directly to the View Order History page.
- Follow the instructions on the Merchandise Return Form.
- Please make note of why the item is being returned. You can simply write this on the form you include inside the package.
- The item(s) must be returned in its original packaging and with all accompanying manuals and accessories.
- Package the item securely so as to avoid damage during shipping. If you are returning an item of significant value, we recommend that you insure it against loss or damage.
- All manufacturers' warranties are in effect.
- Shipping charges will not be refunded
Send the package to:
Sterling Jewelers, 965 Silas Deane Hwy., Wethersfield, CT 06109