Learn about Jewelry Repairs

At Sterling Jewelers, we treat every jewelry repair like it’s our own. Whether it’s a small fix or a full restoration, we take pride in offering reliable, precise, and compassionate service for everything from engagement rings to heirloom treasures. With over 30 years of bench experience, our master goldsmith works in Sterling Silver, 14k & 18k Gold, and Platinum, using professional techniques and attention to detail that set us apart.

Bent Prongs

Bent prongs can happen in an instant—maybe your ring caught on a sweater, hit a hard surface, or got pinched in a door. When prongs bend, they may no longer hold your diamond securely, and sometimes they can even break off entirely. If you notice a prong out of place or suspect something’s wrong, bring your ring in immediately for inspection. We’ll assess the damage and restore your setting to keep your gemstones safe.

Missing or Loose Side Stones

If a side stone has fallen out—or feels loose—it’s critical to act fast. We’ll determine why the stone came out, secure any remaining ones, and replace what’s missing using high-quality diamonds or gemstones that match your piece beautifully.

Bent Bottom Shank

Lifting heavy objects, hitting your hand on a hard surface, or doing strenuous work can bend the bottom of your ring. A bent shank can compromise comfort and structural integrity. Let us inspect and repair the bend to restore your ring’s shape and wearability.

Ring Stuck on Your Finger

If your ring won’t come off, don’t panic—and don’t force it. Come to Sterling Jewelers. We have specialized ring-cutting tools that allow us to remove stuck rings safely and painlessly. Afterward, we can reshape, resize, and repair the ring so it fits comfortably again.

Specialized Jewelry Services: 

• Ring Sizing & Reshanking:

From size adjustments to full shank replacements, we ensure your ring fits just right—without compromising its design.

• Adjustable Shanks for Large Knuckles:

If you struggle with large knuckles or arthritis, we offer adjustable shank options that allow your ring to slide on easily and fit securely.

• Diamond & Gemstone Setting

Whether you’re resetting a diamond or setting a brand-new stone, our precision setting techniques offer both security and brilliance.

• Chain & Bracelet Repair

We repair broken clasps, stretched links, worn solder joints, and more—so you can wear your favorite pieces with confidence again.

• Earring Repair & Conversion

From fixing broken posts to converting clip-ons into pierced styles (or vice versa), we’ll restore and modernize your earrings.